Privacy Policy

Last updated: May 8, 2026

Marula Distributions ("we", "us", "our") operates the website marula.nz (hosted on Netlify) and our curated shopping experience at shop.marula.nz (powered by Shopify). Collectively, these are referred to as the "Services."

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from us, or otherwise communicate with us. In accordance with the New Zealand Privacy Act 2020, we are committed to being transparent about how we handle your data.

1. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you.

• Contact Details: Name, shipping/billing address, phone number, and email.
• Financial Information: Payment card details and transaction history (processed securely via Shopify/Payment Gateways).
• Transaction Information: Items viewed, cart contents, and purchase history.
• Communications: Information provided when you contact us for support or via forms.
• Device & Usage Information: On both our main domain and store, we automatically collect IP addresses, browser types, and unique identifiers.

2. Tracking Technologies & Google Analytics

We use cookies and similar technologies to provide and improve our Services.

• Google Analytics: On our main domain (marula.nz), we use Google Analytics to understand visitor behaviour. This involves the transfer of de-identified data to Google servers located overseas (USA). You can opt out of Google Analytics tracking by using browser add-ons or adjusting your cookie settings.
• Shopify Cookies: Our sub-domain uses cookies necessary for the store functionality (e.g., keeping items in your cart).

3. How We Use Your Information

We use your information to:

• Provide Services: To fulfill orders, process payments, and manage your account.
• Improvement: To analyse website performance (via Netlify and Google Analytics).
• Communication: To send order updates or respond to inquiries.
• Marketing: If you have opted in, to send promotional materials. You can unsubscribe at any time.

4. How We Disclose Personal Information

We share information with service providers who help us run our business:

• Shopify: To power our online store and checkout process.
• Netlify: To host our main website and process any forms submitted there.
• Google: For data analytics and site performance monitoring.
• Logistics Partners: To deliver your physical goods.

Overseas Disclosure: As these providers (Shopify, Google, Netlify) are based outside of New Zealand, your information may be stored or processed in the USA or other jurisdictions. We ensure these providers maintain standards of protection comparable to New Zealand privacy laws.

5. Security and Retention

We take reasonable steps to protect your data from loss or unauthorised access. We retain your personal information only as long as necessary for the purposes for which it was collected (e.g., maintaining your account or complying with NZ tax law for transaction records).

6. Your Rights (New Zealand Privacy Act 2020)

Under the Privacy Act 2020, you have specific rights regarding your information:

• Right to Access: You can ask us for a copy of the personal information we hold about you.
• Right to Correction: You can ask us to correct any information that is inaccurate or out of date.
• Right to Delete: You may request the deletion of your data, subject to our legal obligations to retain certain records.

To exercise these rights, please contact our Privacy Officer using the details below. We will respond to your request within 20 working days.

7. Contact Us

Should you have any questions about our privacy practices, or if you would like to exercise your rights, please contact our Privacy Officer:

• Privacy Officer: Willem
• Email: willem@marula.nz

If you are not satisfied with our response, you have the right to complain to the New Zealand Office of the Privacy Commissioner (www.privacy.org.nz).